General FAQs

Orders

How do I place an order?

Simply browse our collections, select your preferred size and colour, add the item to your cart, and proceed to checkout. Pay with the provided online bank transfer. Once your payment is confirmed, you'll receive an order confirmation email.

Can I modify or cancel my order?

If your order has not been processed, we'll do our best to assist. Please contact us via WhatsApp as soon as possible. Once an order has been packed or shipped, changes or cancellations may no longer be possible.

Sizing

How do I choose the right size?

Each product includes a detailed size guide with garment measurements. We recommend comparing these measurements with a similar piece you already own for the best fit.

I'm between two sizes. Which should I choose?

If you prefer a more fitted look, choose the smaller size. For a more relaxed silhouette, we recommend sizing up. If you're unsure, our team is happy to help.

Shipping

Where do you ship?

We currently ship throughout Malaysia. International shipping will be available soon.

How long does shipping take?

Ready Stock

West Malaysia: 3–5 working days
East Malaysia: 4–8 working days

Pre-Order
7-14 days for pre-order item. Once the item arrives, it will be shipped within 1–2 working days.

How can I track my order?

Once your parcel has been shipped, you'll receive a tracking number via WhatsApp.

Returns & Exchanges

Can I return my order?

We currently do not offer refunds for change of mind.

Can I exchange my item?

Exchanges are accepted only if the item is damaged and valid proof and unboxing videos are given within 7 days of receiving your order, provided the item is:

Unworn and unwashed
In its original condition
With all original tags attached
Free from perfume, makeup, stains, or damage
Which items cannot be exchanged?

The following items are not eligible:

Sale or clearance items
Accessories
Gift cards
Items damaged after delivery

Product Information

Will sold-out items be restocked?

Some of our signature styles may be restocked, while limited collections may not return. Follow us on Instagram or subscribe to our newsletter for updates.